D'Best Floorz & More review - Avoid at all costs!

For any of those that believe D'Best Floorz & More will provide you with great service, be prepared for a long haul battle. Take your time to read this review to a general look inside the mindset of Dario Hernandez, the owner of possibly one of the worst customer service provided by a small business.

On August 12th I bought a set of cabinets from D'Best store, a contract was signed to complete the installation of the cabinets within one week. Their salesman Mike set an appointment to come by the house to do some measurements, however, he was a no show. And thus started a continuous monotonous habit of missed appointments. Several appointments were made for the next 3 weeks, sometimes phone calls weren't even picked up or returned. Eventually Mike showed up to make the measurements as well as have some of the cabinets delivered, but not before I had made an appearance at D'Best to speak to the manager about this issue.

I spoke directly to the store owner Dario Hernandez. He informed me that he had no knowledge of the situation but in good faith he was going to revise the contract and promise the job would be finished by the 30th (addendum to the contract). On the 25th I received a phone call by Mike and was told the cabinets would arrive at my house that same day, however, no one showed. It wasn't until the 28th Mike's installers arrived at my home with the cabinets. By the afternoon they begin to install 2 of the cabinets. The unprofessionalism of these installers were nothing short of disastrous.

1. Instead of using a stud finder (cheaply found at a Home Depot for about $10) they made holes in the wall with a pencil...!
2. When the wall cabinets were installed they left a big gap between the ceiling and the cabinets.
3. When they noticed that some of the cabinets weren't corresponding to the design, they wanted to modify the cabinets to fit the kitchen! At which point I stopped them and told them that wasn't what I had paid for. They told me they would come back the next day with the corresponding cabinets. However, surprise surprise, no one showed.

By the 30th the constant phone calls and promises to show up and failure to do so continued. The contractual deadline agreement was broken.

September came, I decided once again to drive to DBest Floors to speak to Dario. This time I went with my wife as witness to the conversation. Considering they did not finish the job by the date agreed upon and constant missed appointments I demanded a full refund. Mr. Hernandez refused to abide by his contract and wanted to keep a 35% restocking fee. This of course was unacceptable. After an hour's discussion we were talked into creating a new contract that would guarantee his installers would show up on the 5th to finish the installation with all corresponding cabinets. When that Tuesday came I was sent a text message from Dario that due to an emergency Mike would not be able to complete the job that day. Even though at this point there was no need for Mike to show up at the house, considering he is not a cabinet installer but a salesman! No further date was given as to when they would finish the job. On the 7th, I received a phone call telling me the cabinet installers would be at my house the very next day at 8am to complete the installation. No one showed and no further communication was made, another contract broken.

Sunday the 10th. Hurricane Irma hit the state of Florida. Dario Hernandez now used the hurricane as a reason not to have shown up to the last two appointments the week before... so the question is, why make appointments? Everyone knew it was coming! 23 days had already passed. Enough time to finish the cabinets before there was even a hurricane to begin with!
A week after the hurricane I was contacted by a Mr. Juan in part of Dario to finish the installation on the cabinets. On the 18th, Juan came to my home and through conversation informed me that he was a contractor whose profession is that of an A/C technician and not a cabinet installer. At which point it's only right I refuse his services, as I expect the installation to be completed by someone whose actual profession is that of installing cabinets, and not repairing A/Cs! It was then when I once again asked for Dario for a full refund. He then refused to comply with the contractual agreement, and just offer me a partial refund.

By October I contacted an attorney to see my options, since two contracts have already been broken. My three options were:

1. They can send him a letter asking for a full refund and if he refuses I would have this for my records if a litigation would occur.
2. Take him to small claims court and get the maximum allowed.
3. Contact BBB, and see if they can solve the issue through communication.

November came and I contacted BBB, and Dario's attitude completely changed. He communicated with me, set up an appointment to have the cabinets and granite installed, and the installers actually showed up with the missing cabinets and finally started to finish the job... about 95% finished. The cabinets were installed, and definitely not the greatest installation by any means. The installers managed to scratch much of the cabinet doors, installed the panels wrong, and when we asked for the last missing back panel and for a replacement on a warrantied broken cabinet (which is an obvious manufacturer defect) the installer said he would bring it the very next day. And that's when Dario's old habit kicked in. No one showed up and he refused to provide the back panel as well as replacing the cabinet.

He then proceeded to write to BBB with continuous excuses, as well as texting us that he would never do business with us even if we wrote to Trump himself with a complaint. That if I wanted to sue I was welcomed to do so. This brings me to today, I am now looking at my legal options as well as warn as many people as possible to his way of handling business.

One of the funniest things Dario said to me was the following: "If you go to Home Depot you won't have the same attention as you would with us, you wouldn't even talk to the manager."
I can guarantee you, if I go to Home Depot, they would keep appointments. I can guarantee you, if a cabinet is damaged during installation or arrives broken, they would replace it. I can guarantee you, they would send professional installers to do the job.

There are many reviews out there of D'Best, but don't read his Facebook reviews since he just deletes the bad ones. If you like to see the true reviews of D'Best, I suggest read through Yelp, Google review, RipOffReport, and last but not least, BBB. These he cannot remove. If you were unfortunate enough to fall to his prey and he is playing the exact same game with you, I suggest first go to BBB, file a complaint and let them know how his business truly is. Yes, BBB gets paid by these businesses like D'Best to showcase their membership to it, so it would be very hard for his rating to change, but complaints can still be issued and will be marked on their site. Show Dario Hernandez that customers should come first. That he needs to finish jobs he starts 100%. Keep appointments. Hire actual installers and train them to do a professional job!

If all else fails, sue.